1. Who we are
This Privacy Policy explains how Pigeons Power Pty Ltd (“we”, “us” or “our”) collects, holds, uses and discloses personal information. We are an Australian proprietary limited company, based in Melbourne VIC, providing energy and power services to homes and businesses — including switchboard upgrades, solar and battery storage, LED lighting upgrades, EV charger installation and planned electrical maintenance. Our ABN is shown in the footer of this website, and this policy should be read together with our Terms of Service.
2. Our commitment
As an Australian organisation, we are committed to managing personal information openly and responsibly, in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). This policy sets out what we collect, why we collect it, who we share it with, and the choices and rights available to you.
3. Personal information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, such as your name, email address, delivery or service address, and suburb or postcode;
- details of your enquiry or project, such as the services you are interested in, your property type, and site access or safety information relevant to quoting or attending your property;
- records of our communications with you, including emails sent to ceo@pigeonspowerau.space;
- transaction, billing and invoice information where you engage our services; and
- website usage information, such as pages viewed, browser type and approximate region, generally collected in a de-identified form through cookies and similar technologies.
We do not ordinarily collect sensitive information (such as health information). Where it is reasonably necessary — for example, to help us attend a property safely — we will only collect it with your consent. We do not knowingly collect personal information from children without the involvement of a parent or guardian.
4. How we collect personal information
We usually collect personal information directly from you — for example, when you submit our quote request form, send us an email, or meet with us during a site assessment. We may also collect information indirectly through our website analytics, or from service providers who support our booking, invoicing and communication systems. We only collect personal information by lawful and fair means, and where reasonably necessary for our functions.
5. Why we collect it
We collect, hold, use and disclose personal information to:
- respond to enquiries and provide information about our services;
- prepare quotes, schedule work, and deliver and warrant the services you engage us for;
- manage invoicing, payments and business records;
- comply with laws, licensing, electrical safety, warranty and taxation obligations;
- improve our services, website and customer experience; and
- send direct marketing communications where permitted, with a simple way to opt out.
If you choose not to provide information we request, we may be unable to respond to your enquiry or prepare a quote for you.
6. Sharing your information
We do not sell personal information. We may disclose personal information to third parties where reasonably necessary for the purposes above, including:
- our employees, contractors and licensed tradespeople who help deliver work at your property;
- equipment suppliers and distributors involved in your project;
- providers of business systems that support our website hosting, email, scheduling and accounting;
- our professional advisers, such as accountants and insurers;
- relevant regulators and authorities, such as electrical safety and energy regulators, electricity distributors and the Australian Taxation Office, where required or authorised by law; and
- anyone else with your consent, or where otherwise required or permitted by Australian law.
7. Overseas disclosure
Some of our technology providers may store or process information on servers located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, in line with APP 8, to ensure it is handled consistently with the Australian Privacy Principles.
8. Security and retention
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls on our systems, secure storage arrangements and limiting access to people who need it for their work. We keep personal information for only as long as necessary for the purposes described in this policy and to meet our record-keeping obligations, such as taxation and electrical safety records, after which we take reasonable steps to destroy it or de-identify it.
9. Access and correction
Under APP 12 and APP 13, you may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@pigeonspowerau.space. We will respond within a reasonable period (usually within 30 days). In limited circumstances set out in the APPs, we may decline a request, and if so we will explain why and how you can complain about the decision.
10. Cookies and website analytics
Our website uses cookies and similar technologies to support essential site functions and to understand, in aggregate, how visitors use the site. You can adjust your browser settings to refuse cookies; doing so may affect some features of the website. Analytics data is generally de-identified and is not used to build individual profiles.
11. Direct marketing
Where permitted under APP 7, we may send you news, offers or updates about our energy and power services. Every marketing communication includes a simple way to opt out, or you can reply “unsubscribe” or email ceo@pigeonspowerau.space at any time and we will action your request promptly.
12. Data breaches
We maintain reasonable safeguards and practices to protect the personal information we hold. If a data breach occurs that is likely to result in serious harm to any individual whose information is involved, we will assess it promptly and, where required under the Notifiable Data Breaches scheme, notify the Office of the Australian Information Commissioner and affected individuals as soon as practicable.
13. Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first so we can try to resolve your concern. Email ceo@pigeonspowerau.space with the details; we will acknowledge your complaint and provide a response within a reasonable period (usually within 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version is always published on this page, and the “last updated” date above shows when it was most recently revised.
15. Contact us
For any privacy question, access request, correction request or complaint, please contact the director of Pigeons Power Pty Ltd at ceo@pigeonspowerau.space, or send a message through our contact page. To help us respond efficiently, please include your name, the best way to reach you by email, and enough detail about your request or concern. We aim to acknowledge all privacy correspondence within two business days.