Terms of Service

1. About these terms

These Terms of Service govern the supply of energy and power services by Pigeons Power Pty Ltd (ABN ) to you, our customer. By requesting a quote, accepting a works order, or allowing our technicians to commence work at your premises, you agree to be bound by these terms. If any part of these terms is unclear, please contact us by email at ceo@pigeonspowerau.space before proceeding.

2. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Where you are a consumer as defined under the Australian Consumer Law, nothing in these terms excludes, restricts or modifies those consumer guarantees or any other statutory rights you may have. If our services fail to meet a consumer guarantee, you may be entitled to a remedy such as re-supply of the services or, in some circumstances, a refund.

3. Quotes and estimates

Quotes provided by Pigeons Power Pty Ltd are valid for thirty (30) days from the date of issue unless otherwise stated in writing. A quote is an estimate based on the information available at the time it was prepared. If, on inspection or during the course of the works, we discover conditions that were not reasonably apparent when the quote was prepared — such as concealed wiring defects, unsafe switchboards, or access restrictions — we will advise you and provide a revised quote before continuing. Works will not proceed beyond the scope of an accepted quote without your written approval.

4. Acceptance and scheduling

Your acceptance of a quote may be given in writing, by email, or by verbal confirmation which we record. Once accepted, we will schedule the works at a mutually agreed date and time. We take care to arrive within the agreed window; however, delays can occur due to traffic, emergencies, supplier issues or site conditions. Where a significant delay is anticipated, we will contact you as soon as practicable.

5. Access to your premises

You agree to provide safe and reasonable access to the premises where the works are to be carried out, including clear working space around switchboards, meters, roof spaces, and any equipment requiring attention. You must advise us of any hazards on site, including asbestos, structural defects, live electrical hazards, or confined space risks. If safe access cannot be provided, we may reschedule or suspend the works, and additional charges may apply for wasted attendance.

6. Price and payment

The price payable is the amount stated in the accepted quote, inclusive of GST where applicable. Unless otherwise agreed in writing, payment is due within seven (7) days of the date of our invoice. For larger projects, we may require a progress payment or deposit before commencement; the amount and timing will be set out in your quote. Overdue amounts may attract interest and reasonable recovery costs. If you dispute an invoice, please notify us promptly by email so we can work through the issue with you.

7. Variations

If you request a change to the scope of works after a quote has been accepted, or if unforeseen conditions require additional work, we will document the variation and its cost, and seek your approval before proceeding. No variation is binding on you until you have approved it.

8. Materials and equipment

Unless stated otherwise in your quote, materials, fittings, and equipment supplied by us are new and suitable for their intended purpose under the Australian Consumer Law. Title in any materials supplied and installed by us passes to you upon full payment. We may retain and remove replaced components unless you have arranged otherwise.

9. Warranty on workmanship

We warrant our workmanship against defects for a period of twelve (12) months from completion, in addition to any consumer guarantees that apply. This warranty covers defects arising from faulty labour on our part and does not cover fair wear and tear, misuse, unauthorised alteration by others, or defects in third-party equipment where the manufacturer's warranty applies.

10. Liability

To the fullest extent permitted by law, our liability for any claim relating to the services is limited, at our option, to re-supplying the services or paying the cost of re-supplying the services. Nothing in this clause limits our liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded. We are not liable for indirect or consequential loss, including loss of profit or loss of use of premises, except where such liability cannot be excluded under the Australian Consumer Law.

11. Safety and compliance

All electrical and energy works are performed in accordance with the Electricity Safety Act 1998 (Vic), relevant Victorian regulations, and Australian Standards applicable at the time of the works. Where a Certificate of Electrical Safety is required for the works performed, it will be issued and provided to you upon completion and payment.

12. Cancellation

You may cancel a scheduled attendance by giving us at least twenty-four (24) hours' notice. Cancellations with less notice, or failure to provide access at the agreed time, may attract a reasonable call-out fee to cover our technician's time and travel.

13. Privacy

We handle your personal information in accordance with our Privacy Policy. Information collected for quoting and delivery of services is used only for that purpose and related record-keeping obligations.

14. Force majeure

We are not liable for delay or failure to perform our obligations where caused by events beyond our reasonable control, including severe weather, natural disasters, industrial action, network outages, or changes in law or regulation.

15. Governing law

These terms are governed by the laws of Victoria, Australia. The parties submit to the jurisdiction of the courts of Victoria.

16. Contact

Questions about these terms can be directed to Pigeons Power Pty Ltd at ceo@pigeonspowerau.space. We aim to respond to all enquiries within two business days.